Timeout message when logging into online banking.

The Members Area uses a temporary file called a Session Cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully and is deleted immediately you click the logout button. However, if cookies have been disabled in your browser’s settings, you will not be able to log in, and you may receive the following message: Your session has Timed Out due to a period of inactivity

We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.


Please try one of the following solutions:


  • Try a different browser
  • Try clear cache (Ctrl + F5)
  • Try to enable cookies on your browser. Read more on how to enable cookies on different browsers here