Complaints

 

Blanchardstown & District Credit Union wants to be regarded by all our Members as efficient and fair in all its dealings with you. However, as with any service provider, things may go wrong from time to time. If you have a complaint about how the Credit Union has dealt with you, please tell us.
 
We welcome any complaints you may have as it may help us improve our service to you and other members alike. Any complaint will be investigated fairly and, in accordance with our Complaints Policy. 

 

Our Complaints Procedure

The Credit Union has a number of mechanisms for dealing with disputes which are outlined in the Complaints Policy
A complaint can be made orally or in writing.

 

Written complaints may be sent to the: 

CEO 
Unit 9/10, Blanchardstown Business Centre Clonsilla Road
Blanchardstown, Dublin 15
D15 FP92

or by email at info@blanchardstowncu.ie

 
When a written complaint has been received, it is acknowledged, in writing, within two business days. 

 
Verbal complaints may be made by phone to 01 820 3495 or in person to any of Blanchardstown Credit Union’s staff or board members.

 
Each complainant will be given a copy of the Credit Union’s policy and any relevant rules with respect to their complaints. In particular, the complainant will be made aware of the processes and personnel involved and the likely timescale for a resolution of the complaint by the Credit Union. 

An informal complaint can be resolved by the CEO or Operations Manager, through an informal discussion or meeting with the complainant. 

 
Where the complaint cannot be resolved through such a discussion or meeting, the complaint should be elevated to the next stage – Complaint Mechanism No. 2. See our Complains Policy

 
If the unresolved complaint was originally submitted orally, the CEO will request that the complainant submit the complaint in writing. 

The written (unresolved) complaint will then be dealt with in accordance with the procedures as set down under the Credit Union Rules.